PAYMENT:

All payments are done thru Paypal.  We will process your credit card  at the time of the order if you order by phone. 

All orders must be paid in full BEFORE we process your order.  No exceptions.

 

REFUND Policy:
We do not offer refunds on personalized products.  If you have a problem with an order we will work with you if possible.  Please CALL before reversing a charge to PAYPAL. (that can take up to 72 days to resolve!)

 

 If you approved a proof and the order was done, there will be no refund.  If we make the error, we will re do the order at no extra charge.

 

Should WE CHOOSE to do a refund we will do so within 90 days.

 

HOLIDAY ORDERS taken in July-October will not be refunded as there is a several step process to getting those out on time.  Proofing, printing, and the purchase of a great deal of product, and the actual cutting and double wrapping involved.  Once the order is taken it is put into the process and we cannot do a refund.  We WILL make every effort to satisfy the customer with their order.  IF a refund is granted we will deduct a 1/2 purchase price  which covers printing and all of the products already purchased for that order.

SHIPPING:
All personalized products:  Please allow 15-25 BUSINESS DAYS  for shipping.  Products such as lipbalm  are ordered and made FRESH when you order.   Sometimes shipment from our vendor is delayed.

 

ALL HOLIDAY ORDERS taken July-October will NOT BE SHIPPED UNTIL NOVEMBER.  This is how we have done this for 9 years and has worked out perfectly for the customer as well as us.    Shipping time is stated on the Paypal invoice at the time of purchase so there should be no mis-understanding.

 

 We ship FedEx unless otherwise requested.